Help is always available.
NextGate provides support for our product and service customers that have a current support contract. If you presently do not have a support contract and would like to establish one, please e-mail firstname.lastname@example.org with your request.
For all of our support customers, you may contact us by phone or e-mail at:
- US Phone: +1-626-376-4222
- UK Phone: +44-1-865-412-335
- Email: email@example.com
Please have the following information available when contacting NextGate Support:
- What is the problem?
- When does the problem occur?
- Where does the problem occur?
- What is the extent of the problem?
- Is the problem reproducible?
- Is there a workaround available?
- What is the business impact of the problem?
- Outline all the troubleshooting you or your Level 1 support team has done prior to contacting NextGate Support