SUPPORT HELP DESK

Help is always available.

NextGate provides support for our product and service customers that have a current support contract. If you presently do not have a support contract and would like to establish one, please e-mail new_customer_request@nextgate.com with your request.

For all of our support customers, you may contact us by phone or e-mail at:

  • US Phone: +1-626-376-4222
  • UK Phone: +44-1-865-412-335
  • AU Phone: +61-879-137-524
  • Email: support@nextgate.com

Please have the following information available when contacting NextGate Support:

  • What is the problem?
  • When does the problem occur?
  • Where does the problem occur?
  • What is the extent of the problem?
  • Is the problem reproducible?
  • Is there a workaround available?
  • What is the business impact of the problem?
  • Outline all the troubleshooting you or your Level 1 support team has done prior to contacting NextGate Support
EDUCATION & TRAINING

Learn how to manage your NextGate Environment.

In addition to the training you get as part of our implementation projects, you can take a range of courses to become proficient in the use and management of our products. Courses are designed for various roles, from end user to system administrator. Even if you acquired our technology through a business partner, you are encouraged to participate in our training program to learn best practices and “tips and tricks” from the creators of the software.

TRAINING COURSES
SECURITY

Be informed of NextGate Security.

With more than 20 years of experience, NextGate takes the security of our products and the safety of our customers seriously. Notices about security will be emailed as necessary and customers are encouraged to register to receive these emails automatically. Please visit our Security Bulletin page for more information.